How should staff address a patient who is accompanied by an interpreter?

When communicating with a patient who is accompanied by an interpreter, the most appropriate approach is to address the patient directly. This practice is crucial for several reasons. First, it maintains the patient's dignity and acknowledges them as an active participant in their own care. It fosters a sense of respect and helps build trust between the healthcare provider and the patient.

Directly addressing the patient also helps ensure that they feel included in the conversation and can engage fully in the discussion regarding their health needs. The interpreter is present to facilitate communication but should not be the focal point of the interaction. This practice creates a more personal and effective healthcare experience, allowing for better understanding and rapport.

On the other hand, communicating solely through the interpreter or ignoring them undermines their role and can create barriers in communication. It's also not appropriate to rely only on written notes, as this can limit the expressiveness and nuances of conversation that might be essential in understanding the patient's situation. Thus, addressing the patient directly, while allowing the interpreter to assist as needed, is the best approach.